Algonquin, Crystal Lake, Huntley, Lake in the Hills, and Lakewood, IL
Bright Star Pet Services
"Jessica (and Bright Star Pet Services) have always gone the extra mile for my family and our Boston Terrier. Booking appointments has been simple and I am always so pleased to get a prompt and happy response when I inquire about availability. We are a busy family--always on the go--and Bright Star has always come through for us; fitting us in, even in a pinch!! We love the pictures and updates Bright Star provides during their visits. They help me know that our little furry friend is being well cared for while we are away.
Jessica (owner) and her team have been trustworthy and professional in all my interactions with them. We really count on Bright Star and it's a relief to know we have such a great team to turn to when life takes our family to functions to which we can not bring our pet." Dana, Lake in the Hills
"Over the past several years we have used Bright Star Pet Services to take care of our dogs; they continue to deliver quality service with... tender loving care. We greatly appreciate their attention to details, ease of scheduling and follow-up with pictures after each visit.
This act of customer service and taking extra steps to provide pictures and daily reports during their visits; really, provides our family with a peace of mind during our time away from the house; knowing that our pets are in good hands with Bright Star." Steve, Algonquin
"Jessica and her team are always available for us when we need our Maggie taken care of; even if it is a last minute request. They treat our Maggie with the same love and caring that we do. Know your pet is being well cared for is a priceless peace of mind. We would recommend Bright Star Pet Service to anyone." Don, Crystal Lake
"Jessica and her employees are the best! I am so lucky to have found them. They are flexible and have always worked with me on my last minute needs. They also go the extra mile. One time when my family and I went on vacation, I arranged for Bright Star to stop in daily to take care of my cats. I got a text the first day we were gone asking if I would also like them to feed the fish and water our reptiles? Bright Star helped me avoid an unfortunate situation by thinking of things that I forgot about -- they are always on top of things! I could name so many more situations where they have gone the extra mile to help me and our pets." Jeanne, Lake in the Hills
I have used Bright Star Pet Services for a few years now--and with each scheduled visit--their services continue to evolve. We receive email updates & pictures 3 times a day on how our dogs are doing while we are away---these pictures are reassuring so we can SEE how happy they are. Tammy, Algonquin
"Jessica and her team always go the extra mile to make sure my dog is well taken care of. I feel at ease knowing I can rely on them while I'm away from my pup." Erin, Lake in the Hills
"Bright Star is the most responsive pet service I have ever contacted or used. They communicate very effectively with both our family and our pets. They are very thorough in the intake about all of our pets' (and our) needs and always re-check over time to be sure that no information has changed, such as pet medicines, phone numbers, etc.. When we are gone they always keep great contact with us to let us know how our pets are doing. They do this by phone, text and pictures. We always love the pictures." Wendy, Crystal Lake
"We have been customers of Bright Star Pet Services for three years. From the first meeting we had with Jessica we knew that our dogs would be well cared for if we are gone. Over the past year, she has added a few new employees who also take great care of our dogs. Communication is outstanding and we know that the dogs immediate needs are not only met but that they get quality attention each visit... We are always confident that our appointment will be kept and even in last minute circumstances Bright Star has been able to accommodate us." Megan, Crystal Lake
"This is the best dog walking company by far!!! They are so polite, so caring for your pet, go the extra mile and are always willing to squeeze in a last minute walk. We've been with them for a year now and can say we love them." Melissa, Lake in the Hills